Refund Protection provides refunds that qualify under the conditional protection listed in your specific terms and conditions. This includes purchase verification and a required supporting document dependent on the coverage for why you need a refund. The Refund Protection CX team does not have access to update your event or reservation details.

Refund Protection is available during the checkout flow and is designed to be straightforward and user-friendly. The option can be presented in multiple ways, making it easy to understand and choose the one that best suits your needs.

1. You can select Yes and add Refund Protection to your cart.
2. You can select No and remove Refund Protection from your cart.
3. In some cases, you can “Downgrade” your experience, which is another way to remove Refund Protection from your cart.

Conditional Refund Protection is available for purchase during the check-out flow.  You will see a Refund Protection offering on the box office or booking agency’s web page before the order is processed or completed which allows you the ability to select yes or no for our coverage. Coverage is only available at the time of purchase and not able to provide after-purchase protection.

Conditional Refund Protection protects an individual against certain situations that would keep them from attending their event, such as serious injury or your vehicle breaking down on the way to the event. This does not provide protection for the event promoters if the date, time, or any other parameters change and people are no longer able to attend, due to the event promoters canceling or postponing the event.

If you need to submit a refund request after you update your event date with the ticketing platform, your protection will be valid for your updated event date. If you need to submit a refund request for a refund reason before or on your updated event date, you will just want to add a note during the submission process in your personal statement that the venue previously updated the date of your event after the original purchase was made.

Please refer to the Terms link in the Confirmation of Coverage email you received after purchasing your Refund Protection.  If you need your confirmation email or have any questions, our Customer Experience Team is here to assist you via email: help@requestmyrefund.com.

We recommend selecting the “Request Refund” button in the confirmation email you received. From there, you can walk through the easy steps to request your refund. For the best experience, we suggest using a desktop or laptop computer rather than a mobile device to request a refund.  If you need your confirmation email resent or have any questions, our Customer Experience Team is here to assist via email: help@requestmyrefund.com

You may also submit your refund request online through the online step-by-step link, please see the following: https://requestmyrefund.com/enhancedrefundprogram/refund Once you submit your refund request, our refund advocate team will be in contact within 3 business days with a case status update and/or to request the required supporting document. 

All refund requests require proof of your event or booking purchase and supporting documentation for the refund reason that prevented you from attending. Required documentation is determined by the reason you were unable to attend the event. For example, a physician’s statement would be required for a refund request relating to illness. If the request is submitted within the allotted time frame and contains the correct documentation, the refund request will be approved, and you will be reimbursed for the protection amount. Additional details about specific required documentation can be found during the Refund Request flow or within your protection PDF received after the purchase was completed.

You have 30 days from your event/experience to request a refund and 90 days after that to provide the required supporting documentation.

Please direct all refund-related questions to Customer Experience via email: help@requestmyrefund.com, and we will assist you on the seller‘s behalf.

If your refund request was submitted within the allotted time frame and contains the correct supporting documentation for approval, you can expect reimbursement typically within five (5) business days.